Terms of Service

1. Who we are and what these terms cover

ReadyX is operated by [URUV legal entity name] (“ReadyX”, “we”, “us”), [Registered office address], Chennai, Tamil Nadu, India. These Terms govern your use of readyx.in, the ReadyX web app, mobile experiences and related services (the “Service”). By creating an account or using the Service you agree to these Terms, our Privacy Policy and our AI Usage Policy.

2. Accounts and eligibility

You must provide accurate information, keep your password confidential and tell us promptly about any unauthorised use. You must be at least 18 years old, or have the verifiable consent of a parent or lawful guardian where the law requires it. One account is for one person; accounts may not be shared or sold.

3. Workspaces (colleges, companies and partners)

A workspace is created by ReadyX for an organisation or partner (“Workspace Owner”). Workspace admins can add learners, assign interviews and view the reports of learners in their workspace. If you join a workspace, the Workspace Owner can see your interview results, readiness scores and activity inside that workspace. Workspace Owners are responsible for having a lawful basis to add learners and for using learner data only for education, training or hiring purposes.

4. Plans, credits and payments

Each person may take one free practice interview (a 5-question skill or role interview) without paying. It is limited to one per person; creating extra accounts to get more free interviews is not allowed, and we limit free interviews from the same network.

Paid plans are billed in Indian Rupees through our payment partner Razorpay. Prices include applicable GST unless shown otherwise, and a GST invoice is issued for each payment. AI credits are a usage allowance, have no cash value and cannot be transferred. Plans renew only if you chose a recurring payment; you can cancel renewal at any time and keep access until the end of the paid period.

• Refunds: you may request a refund within 7 days of a first payment if fewer than 10% of that period’s credits were used.
• Credits used before a refund are deducted at the published per-credit rate.
• Failed or duplicate payments are refunded to the original payment method.

5. Mock interviews, proctoring and reports

Interviews are practice and assessment tools. Scores, readiness levels and recommendations are AI-assisted estimates, not guarantees of employment or of any hiring decision. When you start a proctored interview you consent to microphone capture for transcription and to periodic still camera snapshots and focus events for integrity checks. ReadyX does not record continuous video.

6. Acceptable use

You agree not to:

• impersonate another person, or take an interview on someone else’s behalf;
• use bots, scrapers or automated tools against the Service, or try to bypass rate limits, proctoring or paywalls;
• probe, scan or test the security of the Service except under our responsible-disclosure programme;
• upload malware, or content that is unlawful, defamatory, obscene or infringes others’ rights;
• reverse-engineer the Service or use it to build a competing product;
• use ReadyX outputs to make fully automated hiring decisions about a person without human review.

7. Your content and our content

You keep ownership of the resumes, answers and other material you submit (“Your Content”). You give ReadyX a limited licence to host, process and analyse Your Content only to provide and improve the Service for you, as described in the Privacy Policy. ReadyX, Uruvan and all software, designs, question banks and reports templates are owned by ReadyX or its licensors.

8. Third-party links and job listings

AI Job Search and Learn & Improve link to external websites (employers, job portals, course providers). We check links when results are generated but do not control those sites, their content, availability or hiring decisions. Applying for a job happens on the external website under its own terms.

9. Availability and changes

We work to keep the Service available and secure, but it is provided “as is” and may occasionally be interrupted for maintenance or reasons outside our control. We may change features; material changes to these Terms will be notified in the app or by email at least 15 days before they take effect.

10. Liability

To the extent permitted by law, ReadyX is not liable for indirect or consequential losses, lost opportunities or hiring outcomes. Our total liability for any claim is limited to the amount you paid ReadyX in the 3 months before the claim. Nothing in these Terms limits liability that cannot be limited under Indian law.

11. Suspension and termination

You can close your account at any time from Settings or by writing to us. We may suspend or close accounts that breach these Terms, endanger other users or the Service, or where required by law. On closure, your personal data is handled as set out in the Privacy Policy.

12. Governing law and disputes

These Terms are governed by the laws of India. Courts at Chennai, Tamil Nadu have exclusive jurisdiction. Before going to court, please contact our Grievance Officer so we can try to resolve the issue.

13. Contact and grievances

Support: support@readyx.in. Grievance Officer: [Grievance Officer name], grievance@readyx.in, [Registered office address], Chennai, Tamil Nadu, India. We acknowledge grievances within 48 hours and aim to resolve them within 15 days.